Return & Refund Policy

Return & Refund Policy

At Brendora, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help. Below are the details of our return and refund process.

1. 30-Day Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must:

  • Be in the same condition as when you received it.
  • Unworn, unused, and in its original packaging.
  • Have the receipt or proof of purchase.

To initiate a return, please contact us at BRENDORA@usa.com. Once your return is accepted, you will be responsible for the shipping cost of returning the item.

  • We will provide return instructions on where and how to send your package.
  • Customers must provide a valid tracking number for the return.
  • We do not accept returns without prior approval.

For further return-related questions, you can contact us at BRENDORA@usa.com.

2. Damages and Issues

Please inspect your order upon receipt and contact us immediately at BRENDORA@usa.com if:

  • Your item is damaged or defective.
  • You received the wrong item.

We will evaluate the issue and work to resolve it promptly.

3. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants).
  • Personalized products (custom orders or special designs).
  • Intimate goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.

If you have any concerns about a specific item, contact us at BRENDORA@usa.com before making a purchase.

🔹 ALL SALE ITEMS & GIFT CARDS ARE NON-REFUNDABLE AND NON-RETURNABLE.

4. Exchanges

If you need to exchange an item, the quickest way is to return the item and place a new order for the replacement.

5. European Union 14-Day Cooling-Off Period

If you are in the EU, you have 14 days to request a return under the cooling-off period.

  • The item must be unused and in its original packaging.
  • Customers are responsible for return shipping costs and must provide a tracking number.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be issued to your original payment method.
  • Refund processing time depends on your bank or card provider.

⚠️ Note: We do not cover return shipping fees unless the item is defective or incorrect.

7. Shipping Costs

  • Customers are responsible for return shipping fees.
  • If the return is due to defective or incorrect products, we will cover the shipping cost.

For any further assistance, contact us at BRENDORA@usa.com.